KeyTicket
Information Technology Service Management
KEY FEATURES
1
For
Users
- User Friendly Interface
- Case Request and
Escalation Metrics
- Powerful Management tools
- Case Resolution/Request Management
- Reporting and Analysis Tools
2
For
Admins
3
Communication
Channels
- Email Alerts
- News Feed
- Home page banner for
organization-wide
announcements, etc - Inbound Calls
- Company Information &
Work Code Integration - Integration with Plug-Ins and other Platforms
- ITSM Portal Optimization
4
Customization
5
New Features
Coming Soon
- Mobile App
- Integration with Organization’s
SMS service provider for SMS
alert notifications - Knowledge Base Repository
- Knowledge Management System
- User Friendly Interface
- Case Request and
Escalation Metrics
- Email Alerts
- News Feed
- Home page banner for
organization-wide
announcements, etc - Inbound Calls
- Mobile App
- Integration with Organization’s
SMS service provider for SMS
alert notifications - Knowledge Base Repository
- Knowledge Management System
1
For Users
2
For Admins
3
Communication
Channels
4
Customization
5
New Features
Coming Soon
- Powerful Management tools
- Case Resolution/Request Management
- Reporting and Analysis Tools
- Company Information &
Work Code Integration - Integration with Plug-Ins and other Platforms
- ITSM Portal Optimization
Business Values
1
Increased Productivity
- ITSM specializes in providing all the tools for quick case resolution with SLA, routing every case to its related department
2
Increased Operational Efficiency
- Khazana ITSM automates processes for efficient and rapid delivery
- Automate workflows related to IT Service Management processes and best practices
3
More Visibility and Insight
- With Khazana’s ITSM reporting and analysis tools, you can allocate resources systematically
- Support staff can solve more tickets in a short time
4
Minimized Risk with Automation
- Khazana ITSM can help you manage risk, which helps when it comes to providing value
- Automation removes the human error to generate reports accurately
5
Employee Satisfaction
- Khazana ITSM is designed to make IT service management easy by automating and routing queries
- Reduces the pressure from your employees to resolve customer queries
6
Enhanced Customer Experience
- Using automated workflows and SLA, employees can easily resolve cases while also having an insight into the customer challenges
7
Improved Average Incident Response Time
- Reduced average incident response time
- Prevent the issues from getting more complex and unmanageable
8
Increased Cost Saving as Your Company Grows
- With optimized service delivery and operational efficiency, increase your employee and customer satisfaction