CRM
Customer Relationship Management
KEY FEATURES
1
Lead
Management
- Lead Uploader
- Customer Profiling
- Customer History
- Customer Location Tracking
- Automatic Call Distribution
- Multi-Web Portal for
different Projects
- Agent Dashboard
- Customized Workflow
Management - Activity Tracking &
Management - Incident & Case
Management (CMS) - IVR Management
- Agent Assist
2
Sales Cycle Management
3
Monitoring &
Management
- Call Monitoring & Recording
- Real Time Call Evaluation
- Role-Base, Easy Data Access
- Document Management
- Disaster Recovery
- KPI Configurator
- SLA Management
- Customized Escalation Matrix
- Workforce Management
- Feedback Management
- Skill based Interaction Routing
4
Strategic
Planning
5
Flexibility &
Scalability
- Web Based Administration
- Multi-tenancy Support
Work from Home Support - Languages Support
- Support for SMS, Email and
Social Media Platforms - API Integration
- Lead Uploader
- Customer Profiling
- Customer History
- Customer Location Tracking
- Automatic Call Distribution
- Multi-Web Portal for
different Projects
- Call Monitoring & Recording
- Real Time Call Evaluation
- Role-Base, Easy Data Access
- Document Management
- Disaster Recovery
- Web Based Administration
- Multi-tenancy Support
Work from Home Support - Languages Support
- Support for SMS, Email and
Social Media Platforms - API Integration
1
Lead Management
2
Sales Cycle Management
3
Monitoring & Data Management
4
Strategic Planning
5
Flexibility & Scalability
- Agent Dashboard
- Customized Workflow
Management - Activity Tracking &
Management - Incident & Case
Management (CMS) - IVR Management
- Agent Assist
- KPI Configurator
- SLA Management
- Customized Escalation Matrix
- Workforce Management
- Feedback Management
- Skill based Interaction Routing
Business Values
1
Streamlined Sales Cycles
- Allows you to track your customers throughout the sales journey
- Removes the element of risk that comes with repeatability
2
Increased Sales
- Sales cycle transparency and consistency
- Proper procedure for following up with each customer
- Optimize schedules and prioritize tasks
3
Improved Customer Service and Retention
- Reach out to your customers directly with a personalized approach
- Ensuring that no meeting, follow-up or response is delayed
4
Automated Sales Reports
- Remove the manual process of extracting and organizing data from spreadsheets
- Accurate and reliable information with the automated reports
5
Detailed analytics
- Analysis of sales, marketing, and financial data
- Better lead conversion rate with detailed insights
- Better financial planning and forecasting
6
Efficient Lead Generation
- Boost lead conversion rates by up to 300%
- Pay attention to the nurturing process of every lead
- Analytics to turn that lead into customer
7
Efficient Sales Forecasting
- Discover trends in your sales lifecycle
- Sales forecasting to ensure that your sales numbers are on track
8
Centralized System for All Sales Related Information
- “Single source of truth” with centralized sales related data to support departments
- Gain deep insights of customer behavior