KeyTicket

Information Technology Service Management

KEY FEATURES

1

For
Users

  • User Friendly Interface
  • Case Request and Escalation Metrics
  • Powerful Management tools
  • Case Resolution/Request Management
  • Reporting and Analysis Tools

2

For
Admins

3

Communication Channels

  • Email Alerts
  • News Feed
  • Home page banner for organization-wide announcements, etc
  • Inbound Calls
  • Company Information & Work Code Integration
  • Integration with Plug-Ins and other Platforms
  • ITSM Portal Optimization

4

Customization

5

New Features
Coming Soon

  • Mobile App
  • Integration with Organization’s SMS service provider for SMS alert notifications
  • Knowledge Base Repository
  • Knowledge Management System
  • User Friendly Interface
  • Case Request and Escalation Metrics
  • Email Alerts
  • News Feed
  • Home page banner for organization-wide announcements, etc
  • Inbound Calls
  • Mobile App
  • Integration with Organization’s SMS service provider for SMS alert notifications
  • Knowledge Base Repository
  • Knowledge Management System

1

For Users

2

For Admins

3

Communication Channels

4

Customization

5

New Features Coming Soon

  • Powerful Management tools
  • Case Resolution/Request Management
  • Reporting and Analysis Tools
  • Company Information & Work Code Integration
  • Integration with Plug-Ins and other Platforms
  • ITSM Portal Optimization

Business Values

1

Increased Productivity

  • ITSM specializes in providing all the tools for quick case resolution with SLA, routing every case to its related department

2

Increased Operational Efficiency

  • Khazana ITSM automates processes for efficient and rapid delivery
  • Automate workflows related to IT Service Management processes and best practices

3

More Visibility and Insight

  • With Khazana’s ITSM reporting and analysis tools, you can allocate resources systematically
  • Support staff can solve more tickets in a short time

4

Minimized Risk with Automation

  • Khazana ITSM can help you manage risk, which helps when it comes to providing value
  • Automation removes the human error to generate reports accurately

5

Employee Satisfaction

  • Khazana ITSM is designed to make IT service management easy by automating and routing queries
  • Reduces the pressure from your employees to resolve customer queries

6

Enhanced Customer Experience

  • Using automated workflows and SLA, employees can easily resolve cases while also having an insight into the customer challenges

7

Improved Average Incident Response Time

  • Reduced average incident response time
  • Prevent the issues from getting more complex and unmanageable

8

Increased Cost Saving as Your Company Grows

  • With optimized service delivery and operational efficiency, increase your employee and customer satisfaction

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