KeyConnect

Internet Protocol Contact Center

KEY FEATURES

1

Agent
Dashboard

2

Interactive Voice
Response

3

Robust
CRM

4

Technical
Support

5

Case
Management
(CMS)

6

Call Monitoring
& Recording

7

Analytics
&
Reporting

8

Session
Screenshots

9

Control
Panel




1

Agent
Dashboard

2

Interactive Voice
Response

3

Robust
CRM

4

Technical
Support

5

Case Management
(CMS)

6

Call Monitoring
& Recording

7

Analytics &
Reporting

8

Session Screenshots

9

Control
Panel

Business Values

1

Secure Your Sensitive Information with Disaster Recovery Options

2

Remain Flexible by Integrating with Different Platforms

3

Reduce Onboarding Time with A User-Friendly Interface

4

Encourage Team Collaboration

5

Import, Export, and Manage Data

6

Easily Track Progress Towards Business Objectives

7

Customize Your Portal Based on Your Business Needs

8

Centralize Communication from Different Channels

9

Easily Scale Up or Down, Based on Changing Business Needs

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